Customer Service Rep

Description

Job Description Summary

The Customer Service Representative I (CSR I) is responsible for providing effective customer service for all internal and external customers by using knowledge of company products and processes as well as communicating effectively with team members and clients.

Duties and Responsibilities

The CSR I is responsible for the following primary duties:

• Partners with the sales team and other departments to meet and exceed customer’s service expectations.
• Complete file maintenance on client accounts related to invalid email addresses, invalid passwords, unsubscribe requests, etc.
• Review and update internal orders needing minimal changes/updates.
• Manage and maintain client database related to duplicate records and rep assignments.

This position regularly utilizes the following office equipment: Computer, phone, copier, fax machine, scanner, headset

*We are an Equal Employment Opportunity Employer

Job Type: Full-time

Job Type: Full-time

Requirements

 Competencies

The CSR I must possess the following minimum qualifications:

• Customer/Client Focus.
• Flexibility
• Teamwork Capacity.
• Communication Proficiency.
• Ability to Multi-task