Service Writer

Service Writer

About Us

Wilson Equipment Company has been serving Kentucky for over 125 years. With a reputation built on trust, service, and results, we operate out of five locations across the state: Lexington, Corbin, Prestonsburg, Louisville, and Elizabethtown.

Job Description

Wilson Equipment Company is currently seeking a Service Writer for our Louisville location. This Service Writer is responsible for working with our customers and technicians, as well as our Service Manager and Rental Manager. They are required to be excellent at communicating, organized and maintain healthy relationships. This position is considered a bridge between our customers and our service/rental departments-ensuring smooth coordination of repair work, accurate documentation, and exceptional customer service.

Key Responsibilities

• Customer Communication:
  • Greet and assist customers with service inquiries, machine drop-offs and repair updates
  • Provide clear and timely communication regarding repair status, estimates and completion timelines
• Service Intake & Coordination:
  • Create and manage service work orders for incoming equipment.
  • Coordinate with service technicians to schedule and prioritize repairs.
  • Ensure accurate documentation of customer concerns, technician findings, and completed work.
• Workflow Management:
  • Help maintain efficient workflow between the service department and other departments (parts, sales, rentals).
  • Support technicians with administrative needs to minimize downtime and improve productivity.
• Administrative & Billing Support:
  • Close internal and customer work orders accurately and promptly to support billing.
  • Verify job costs, parts, and labor charges before final invoicing.
  • Assist with service reporting and record-keeping.
• Rental Desk Support:
  • Cover the rental desk during the rental manager’s absence.
  • Handle rental check-ins/outs, rental agreements, and customer communication.
• General Office Support:
  • Assist with other service or administrative tasks as needed to ensure smooth daily operations.

Required Qualifications

• Previous experience in a service writer, service advisor, or administrative support role (preferably in heavy equipment, trucking, or automotive industries).
• Strong customer service and communication skills—both written and verbal.
• Ability to manage multiple priorities in a fast-paced environment.
• Solid computer proficiency, including experience with dealership management or work order systems.
• Basic mechanical understanding of heavy equipment or related machinery preferred.
• High school diploma or equivalent (Associate degree or technical background a plus).

Application and EEO/AA Information

Applicants must apply online. Wilson Equipment offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. Please contact any member of management at your nearest Wilson Equipment facility to do so.

Wilson Equipment Company is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration of employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression and national origin – including minorities, females, protected veterans, and individuals with disabilities – and are encouraged to apply.

Why choose Wilson?

Wilson Equipment Company is proud to offer over 125 years of excellent service to our customers, as well as an exceptional place to work for our employees! We are committed to providing our employees with a safe and healthy workplace, with an atmosphere of fairness that respects an individual’s dignity, trust, and loyalty. We believe there are no limits to the capabilities of well-trained, well-supported, committed employees.

Wilson Equipment Company cares about our employees and invests in them through competitive skill and experienced based pay, extensive specialized on-the-job training and continued education opportunities, programs that allow technicians to actively pursue opportunities for advancement, a team environment comprised of people with complementary skills who have common goals, providing and laundering uniforms, tool allowances, incentive plans, and more.

Wilson Equipment Company is also proud to offer the opportunity to participate in many benefits such as health, dental, life, and supplemental disability insurances, 401K, paid vacations and holidays, and weekly paychecks. We are looking for qualified candidates that will contribute to the Wilson Equipment story and who will carry our legacy and reputation forward.

Compensation/Benefit Details

Job Type: Full-time

Salary: $12 - $28 an hour

Primary Benefits Available:

• 401(k)
• Health Insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off 

Schedule: Monday to Friday

Work Location: In person