Campus Lead, Residential Treatment

Job Summary

Reports to the Program Director, works collaboratively with Program Managers, Dorm Leads, Clinical Assistants, Training Supervisor, Human Resources, Intake/Discharge Team, Nursing, Facilities, and Clinical team to support optimal program operations. 

Responsibilities

• Strategically utilizes staff throughout the facility based on their strengths and needs.  
• Provides on-the-floor training and supervision for staff. 
• Maintains contact with all pods throughout shift and responds to requests for support.  
• Communicates all staff concerns to program management team  
• Demonstrates alignment with Ridge NH leadership team and models professionalism 
• Operates as a “culture keeper”, providing coaching and development to staff regarding professional conduct as a team.  
• Responds to critical events, client crises, and requests for support in a timely manner.
• Models CPI aligned de-escalation strategies
• Completes all critical incident reports in 24 hours
• Provides communication to external stakeholders on critical events within 24 hours.
• Identifies and provides solutions to teams managing recurring incidents and elevates any continued concerns to program management.
• Ensures adherence to emergency operating procedures  
• Ensures that the facility remains in ratio (1:4) and that staff scheduled on shift are supported.
• Conducts searches for all dorms randomly and as needed for safety risks.
• Assigns staff and provides coaching and oversight on 1:1 supervision and documentation.
• Provides on the floor coaching regarding head counts, environment scanning, and zoning.
• Is present during all times of transition.
• Manages accuracy of all spreadsheets (dorm chart), as well as the EHR for occupancy.
• Collaborates with clinical team to support assessments and de-escalation.  
• Provides real time direction and feedback to staff regarding the relational model of care, client safety and interventions to support optimal outcomes. 
• Collaborates with Training supervisor to support onboarding and training for new hires. 
• Communicates all areas where further training is required to program management 
• Elevates employee concerns to human resources and program management team
• Provides real time direction and feedback to staff regarding the relational model of care, client safety and interventions to support optimal outcomes. 
• Collaborates with Training supervisor to support onboarding and training for new hires. 
• Communicates all areas where further training is required to program management 
• Elevates employee concerns to human resources and program management team
• Provides real time direction and feedback to staff regarding the relational model of care, client safety and interventions to support optimal outcomes. 
• Collaborates with Training supervisor to support onboarding and training for new hires. 
• Communicates all areas where further training is required to program management 
• Elevates employee concerns to human resources and program management team
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Qualifications

• High school diploma or equivalent.
• Bachelor’s degree preferred.
• Experience working with individuals with mental health diagnoses.
• Experience working in management or supervisory level role in a residential facility.
• Education, training, or work/volunteer experience with adolescents.
• Valid driver's license with clean driving records and current auto insurance.
• Valid driver's license with clean driving records and current auto insurance.
• Current CPI certification or applicable crisis training and/or education.
• Water Safety certification.