Unified Communications Engineer Associate, FCH - NETWORK SERVICES

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.

This job is HYBRID.

FTE: 1.000000

Standard Hours: 40.00

Shift: 1st shift flexible 7 am to 5 pm with an on call rotation every 8-10 weeks.

Shift Details: Holidays: Weekends:

Job Summary:

Responsible for the development, implementation, and maintenance of the assigned scopes within the network and unified communications infrastructure for Froedtert Health. This infrastructure primarily includes Cisco Unified Communications Manager, Cisco PCCE, WebEx Teams, Cisco Emergency Responder, Singlewire Informacast Fusion, Vocera, and Pagers. The position will work closely with other teams to ensure that the network infrastructure delivers at a service level consistent with organizational risk, information access requirements, and business strategies. Promote teamwork, stewardship, and accountability. This person must provide updates regarding the performance and availability of network infrastructure and proactively work to resolve problems. This position works to improve or maintain a high level of system performance through the implementation of sound technologies and the consistent use of generally accepted networking best practices. This role will also provide consulting on moderate to complex IT initiatives. Other duties as assigned

EXPERIENCE DESCRIPTION:

0-3 years of related IT experience is required.

Experience in a healthcare setting is preferred.

Knowledge of computer/network principles at a level normally acquired through completion of an Associate's degree in a relevant technology field or acquired through a combination of education and experience is required.

Requires strong written and verbal communication skills.

Customer service orientation and strong interpersonal skills necessary in order to work effectively within the Information Technology department and with other operational stakeholders.

Strong capabilities working to plan and meeting deadlines.

Fully utilizes standard, required tool sets (Remedy, PWA, ITIL, etc.)

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.