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Phare Health is a subsidiary of R37, R1’s innovation lab focused on building intelligent automation for healthcare revenue cycle processes like coding, billing and denials. Phare’s mission is to make healthcare reimbursement fair, transparent and effortless for providers. Phare’s state-of-the-art AI tools that reason across the full medical record—structured and unstructured—to translate clinical data into accurate inpatient coding and documentation outcomes for health systems. Founded by a team of healthcare and AI experts, we combine deep domain knowledge in inpatient coding with cutting-edge machine learning to help healthcare organizations optimize revenue, improve documentation quality, and reduce risk.
About the Role
The Manager of Commercial Operations is the unifying force across the Phare Commercial team owning the systems, processes, and insights that power our go‑to‑market execution and revenue performance. This role spans sales administration, marketing operations, reporting, process optimization, and cross‑functional coordination across both Phare and the broader R1 organization. In this role you will anticipate needs, identify operational gaps, and take ownership of closing them to help build and scale a high‑performing Commercial organization at the forefront of AI in healthcare. To thrive in this role, you must be impeccably organized, operate proactively across a broad scope of responsibilities, and adapt to evolving priorities. This role has end‑to‑end ownership of Commercial Operations, from process design through execution, adoption, measurement, and continuous improvement.
This NYC‑based hybrid role includes 2–3 days per week onsite in our Soho office.
In‑person collaboration enables deeper partnership with cross‑functional leaders, greater exposure to strategic initiatives, and the opportunity to influence outcomes in real time.
What You’ll Do
Strategic alignment: Create connectivity and enable collaboration across Marketing, Sales, and Customer Success to ensure teams are operating toward shared revenue goals.
Process design & optimization: Design, implement, and continuously improve end‑to‑end revenue-generating processes including lead management, lead‑to‑opportunity tracking, forecasting, contracting, renewals, handoffs, event follow‑up, and customer onboarding.
Marketing & events operations: Own operational execution of Phare led and attended events, webinars, and conferences, including logistics coordination, attendee tracking, lead capture, and post‑event follow‑up.
Sales enablement: Partner with Product and Commercial leadership to equip the sales team with the content, training, tools, and other resources that improve performance, shorten sales cycles, and drive revenue growth.
Sales administration & reporting: Own key Salesforce workflows (pipeline management, account and opportunity management, data quality, and user support). Partner with R1 Sales Operations to build and maintain dashboards and recurring reports, surface insights and recommendations, and ensure consistency in Commercial metrics across the organization.
Prospecting & outbound support: Establishes and evolves prospecting and commercial strategy to Commercial VPs and Directors. Partner with the R1 Marketing team to operationalize outbound and prospecting initiatives.
What You Bring
Demonstrated ownership of a Commercial Operations function supporting go-to-market teams, with accountability for outcomes—not just execution, preferably in healthcare technology
Working knowledge of reporting, dashboards, opportunity management, and forecasting, preferably in Salesforce
Methodical and organized, with the agility and hands‑on approach needed to execute effectively
The ability to create structure and clarity in complex, evolving environments
Strong analytical and problem‑solving skills with the ability to translate data into clear insights and action items
Collaborative communication; the ability to drive progress across multiple teams and stakeholders
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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