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Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Uniphore, the leader in conversational AI software, is looking for anIT Technician with the technicalexpertise to support our employees across all business functions. This position plays a critical role in helping to scale our company’s network to meet our company’s rapidly growing business. The IT Technician will help ensure that the system’s operating platform, network, and security procedures align with industry best practices and company goals. The IT Technician will report directly to the Manager of IT.
Your Responsibilities Include, but are not limited to
Respond to support requests via tickets/emails and phone calls within response time SLAs including ownership of issues and collaboration with the teams.
Help IT create and update FAQs or procedures when resolving issues.
Provide support to end-user, system setup, system deployment, and system upkeep.
Update and maintain hardware and software inventory
Manage user account issues like user password reset on services.
Install basic ITsoftwareand update the user’s system.
Assist with conference room issues and routine maintenance.
Work with team members in different geographical locations and time zones
Help onspecial ITprojects as needed.
Your Qualifications
Must Have
1-3years of experience in a related IT industry
A positive attitude toward customers and a desire to help the enduser
Goodknowledgeof troubleshooting laptop, desktop, and some network issue
GoodknowledgeofWindows,MacOS, and some Linux
Some knowledge in Azure, O365, Active Directory service, and group policy management
Strong knowledgein Servers, RAID, HyperV, and VMWare products.
Some knowledge in audio/visual solutions such as Cisco WebEx, Zoom, and Teams video conferencing solution
Good communication both orally and in English writing at a variety of technical levels
Ability to think through problems and visualize solutions
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
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