Description

The Inside Sales Representative handles inbound and outbound calls, develops new leads, communicates with customers, understands their needs, and ensures a smooth sales process. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to TWRS each day.

Job Scope

Communicate with customers, make calls to potential customers, and follow up on leads
Meet and surpass sales goals set by TWRS management
Use persuasive skills to upsell and cross sell additional products and services
Answer customer questions about equipment and proper use
Enter orders for customers acquired through both inside/outside sales
Handle customer concerns and complaints
Resolve customer issues by collaborating with other departments
Regularly contact customers to ensure a positive experience
Inform customers of upcoming promotions
Establish positive rapport with customers via phone and in person

Requirements

Must Have:

Previous experience with inside sales required
Prioritization and time management skills
Strong written and verbal communication skills
Proficiency in administrative tasks and documentation
Professionalism in all situations in the workplace and when working with customers
Ability to maintain an organized and clean work environment
High School Diploma or equivalent
Must be 18 years of age or older

Preferred:

Learn more about this Employer on their Career Site

Inside Sales Representative