Route Driver Representative

The Route Representative serves as a professional ambassador of the company, delivering products safely, accurately, and on time while providing exceptional customer service. This role combines delivery execution with customer relationship management, ensuring a positive experience at every customer interaction. Route Representatives are expected to maintain professional standards, complete required training and certifications, and contribute to customer-facing excellence.

CAREER PATH

Route Representative → Senior Route Representative (eligible after one year of satisfactory performance and successful completion of required reviews, subject to company policy

ESSENTIAL DUTIES AND RESPONSIBILITIES

SAFETY & COMPLIANCE

• Safely operate company vehicles in compliance with all traffic laws and company policies, monitored via in cab cameras

• Complete required safety training and certifications

• Conduct daily vehicle inspections and report maintenance concerns

• Properly wear required safety equipment, including company-issued safety vests

• Maintain a clean, safe, and professional work environment

CUSTOMER SERVICE & RELATIONSHIP MANAGEMENT

• Serve as the primary company representative during customer deliveries

• Build and maintain positive relationships with customers

• Resolve basic customer concerns and escalate issues as appropriate

• Demonstrate professionalism, courtesy, and a customer-first mindset at all times 

• Communicate effectively with customers, branch personnel, and management

DELIVERY OPERATIONS

• Manually load and unload products, ensuring safe handling and compliance with best practices

• Inspect loads and ensure products are properly secured during transport

• Acknowledge and verify manifests and other delivery-related paperwork

• Drive to destinations, deliver products accurately and on schedule

• Unload product and obtain signatures and payments as needed

• Properly document manifests and issue receipts for returned parts

• Maintain route efficiency and productivity standards

TRAINING & PROFESSIONAL DEVELOPMENT

• Successfully complete Route Representative training and certification requirements

• Participate in ongoing skill development and customer service training

• Demonstrate continuous improvement in delivery, safety, and customer service performance

• Support and mentor new team members when requested

PROFESSIONAL APPEARANCE

• Maintain company-approved dress code and professional grooming standards

• Present a clean, professional image consistent with company expectations

• Represent the company positively in all customer-facing interactions

QUALIFICATIONS & KEY COMPETENCIES

• Must be at least 21 years of age

• High School diploma (or equivalent)

• Possess and maintain a valid driver's license with an acceptable motor vehicle record (MVR)

• Ability to safely operate delivery vehicles 

• Ability to maintain a Medical DOT card

• Previous delivery, transportation or route sales experience

• Ability to work independently and as part of a team

• Strong communication, interpersonal, organizational, and time-management/multi-tasking skills

• Ability to adapt quickly to changing business and environmental conditions

KEY COMPETENCIES

• Customer Focus • Professionalism • Accountability • Reliability • Safety Awareness • Communication • Integrity