Front Desk Coordinator

At Pottstown Family and Cosmetic Dentistry, you can expect nothing but high-quality dental services for patients of all ages. From your child's first visit, to your dental health overview, Dental CT Scan In, and teeth whitening, we got you covered. The patient experience is very important to us, and we do everything we can to make everyone feel as calm and comfortable as possible. Our dental team is dedicated to make sure you leave with a smile on your face.

Our dental office utilizes numerous types of modern technology for the most accurate and efficient diagnosis and treatment. From CEREC® technology to cone beam imaging and sedation, Pottstown has what it takes to provide a premier experience.

We are looking for a motivated, resourceful, customer-driven individual to join our team as a Front Office Coordinator. This position serves as a welcoming presence to all patients, vendors, and guests while offering day-to-day expertise in practice-level functions. This role is provided direction and responsibility for various administrative and clinical tasks daily and is assigned those responsibilities by the Practice Leader. 

Duties/Responsibilities 

• Maintain meticulous records to ensure all provider, insurance, and patient accounts are recorded and posted correctly.

• Schedule and confirm patient appointments to maximize the provider schedules.

• Present treatment plans and financial responsibilities effectively to patients.

• Address patient concerns while remaining calm, effective, and even-tempered in high-pressure circumstances.

• Maintain a positive and professional image, both individually and within the workspace.

• Consistently meet the expectations and responsibilities of the Practice Leader and practice needs.

• Assist and support clinical team as needed in areas such as set up/break down of dental operatory and instrument sterilization.

• Other assigned duties and responsibilities per management.

Required Skills/Abilities 

• Medical or Dental office experience required

• Eaglesoft experience strongly preferred.

• Excellent oral and written communication skills.

• Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures.

• Facility with Microsoft Office and dental practice management software.

• Positively contribute to a respectful and collaborative working environment with coworkers.

• Facilitate patient comfort, care, and satisfaction consistently.

• Willingness to advance skills through continuing education opportunities.

• Present to work during scheduled shifts.

Education and Experience 

• High School Degree.

• Prior front desk experience in a medical or dental office.

• People management or staff/ project coordination experience.

Physical Requirements 

• Prolonged periods sitting at a desk and working on a computer. 

• Prolonged periods of periods of standing and bending.

• Must be able to lift <15 pounds at times. 

Benefits for Full-Time Employees*

• PTO, paid holidays, office closure days

• Medical

• Vision

• Dental allowance

• Uniform allowance, as needed

• 401(k) Eligibility

• And many more!

*Benefits are subject to change and eligibility*

The pay range for this role varies based on experience, credentials, and availability. In addition to competitive compensation, our team members enjoy continuing education opportunities, production-based incentives (when applicable), and clear pathways for growth within the practice.