Renewal Success Lead - Renewal Automation

Job Description:

• Bachelor's or Master's degree in Business Management or equivalent

• Typically 10+ years experience

Knowledge and Skills:

• Change Management & Adoption 

  • Senior-level expertise driving behavioural and operational change in B2B SaaS environments 

  • Demonstrated ability to move partners/customers from pilot to full-scale adoption (track record of achieving >70% platform adoption within 90 days of go-live) 

  • Skilled in diagnosing resistance and applying appropriate change levers (communication, training, incentives, executive sponsorship) at both executive and end-user levels 

  Channel & Partner Ecosystem Acumen 

  • Deep understanding of two-tier distribution models, partner profitability structures, and reseller workflows; ability to speak the language of distribution 

  • Proven experience onboarding multiple concurrent enterprise partners (distributors, resellers, or direct customers) with complex organisational structures 

  • Strong commercial acumen – can articulate ROI to partner leadership and translate technical features into business value for different partner personas 

  Technical & SaaS Implementation Fluency 

  • Hands-on experience with SaaS implementations 

  • Proficiency in CRM platforms, analytics tools and project management systems  

  • Ability to quickly learn technical platforms and serve as a trusted advisor to both technical and business stakeholders 

  • Ability to understand API integrations, data mapping, and SaaS architecture to troubleshoot onboarding blockers 

  Program Management & Execution 

  • Senior-level program management skills: can design global onboarding methodologies, not just execute existing playbooks 

  • Experience defining and tracking success KPIs and presenting insights to workstreams 

  • High capacity for managing ambiguity; can build process where none exists while simultaneously managing multiple partners go-lives 

  Communication & Influence 

  • Executive presence: can credibly pitch to C-level, facilitate workshops with operations teams, and mediate between technical and commercial stakeholders 

  • Excellent written communication: capable of creating clear, scalable onboarding assets (playbooks, guides, FAQs) without heavy reliance on external agencies 

  • Collaborative influencer: proven track record of driving outcomes without direct authority across Product, Engineering, Sales, and external partners 

   

   Strategic & Commercial Orientation 

  • Can connect onboarding activities to revenue impact 

  • Strategic thinker who identifies systemic issues and proposes process/product improvements, not just flags problems 

  • Global mindset: comfortable operating across cultures and time zones; experience with Americas, EMEA, or APJ markets specifically preferred 

   

  Travel & Capacity 

  • Willingness to travel up to 40% for critical onboarding milestones 

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.