Property Coordinator

Position Duties and Responsibilities  

• Provide administrative support to the Specialty Leasing Agent (SLA), and Manager, Specialty Leasing Administration including, but not limited to:
  • Screen all incoming prospect telephone calls and ‘walk-ins’
  • Prepare and send information packages and applications to prospective Licensees
  • Schedule meetings and conference calls for the Specialty Leasing Agent (SLA) 
  • Create and update all center reports that are related to the Specialty Leasing Department
  • Create, maintain, and update SL tenant files, to include obtaining insurance certificates and county permits
  • Maintain SL tenant openings and expirations dates
  • Schedule and coordinate Licensee meetings to sign License Agreement(s) and to meet with the Visual Merchandiser (VM)
  • Handle minor Licensee issues by answering questions, giving information and/or routing the issue to the next level
  • Serve as a source of information on general property facts and frequently asked questions, if center based
• Participate in direct report meetings with Manager Specialty Leasing Administration as scheduled.
• Attend center staff meetings as scheduled.
• Assist the Specialty Leasing Agent (SLA) in the management of the common area/Temporary In-Line Store (TILS) program, including, but not limited to:
  • Complete a daily walk-through and ensure that the program meets all items on the operational checklist.
• Complete a daily visual merchandising checklist and follow up with Licensees regarding License Agreement Violations

• Assist the Management Team with the contract process.
• Open and distribute all incoming mail and facilitate all outgoing mail (overnight, etc.).
• Responsible for most of the administrative functions within the property management office. This may include booking schedules for the community room, coordinating food and/or catering orders for company meetings/ events, answering phones and directing calls, troubleshoot and solve customer service issue. 
• Maintain accurate and complete department files and records, all tenant files and records
• Serve as one of the primary contacts for tenants and customers who come to the Management Office with an inquiry. Serve as the “face” of the management team in conversations with any tenant, contractor and/or customer. Additional tasks as assigned.
• Event and Promotions: Coordinate details of events and promotions including tenant participation, marketing and advertising materials, collateral development, entertainment, digital promotion, and vendor management. Attend and work events as necessary.
• Social Media Program: Coordinate social content development including creating and posting of all content, moderation, and promoted post targeting. 
• Influencer Program: Coordinate the center’s influencer program including contract execution, monitoring fulfillment and relationship building.
• Email: Coordinate all aspects for the center’s email program including content verification and localization, contributing to the content calendar, and driving email acquisition. 
• Website: Maintain up-to-date and comprehensive information on the center, tenants, and sponsors within the center’s website. 
• Coordinate all marketing and advertising materials for the shopping center. 
• In-Center Collateral: Monitor and track inventory of all collateral materials, manage in-center signage installation and inventory.

Knowledge and Skill 

• Excellent writing and editing skills 
• Excellent oral and written communications skills 
• A high level of professionalism, flexibility, and initiative 

• Strong attention to detail and high level of accuracy, the ability to prioritize and organize multiple projects, meet deadlines, problem-solve, and multi-task. 
• Ability to collect and analyze information used to make sound decisions.  
• Ability to use a computer for long periods of time 
• Must be able to sit for extended periods of time 
• Ability to handle documents and files 
• Ability to work well with others 
• Must be able to work under short-term deadlines and work under stress 
• Must be able to occasionally lift up-to 10 pounds 
• Must be able to travel occasionally, as required 

Qualifications 

• Retail experience is preferred 
• Minimum of 1-3 years of marketing or digital marketing work experience is preferred 
• Experience in Canva or Adobe Creative Suite programs is preferred  
• High School degree or equivalent is required 
• Bachelor’s degree in Business Administration, Communications or Marketing is preferred, or equivalent education and experience 
• Proficiency in Microsoft Word, Excel, PowerPoint, and email programs