Whether you already work in customer service or you’re in the process of applying for jobs, it’s good to know exactly what it takes to nail this line of work.
Let’s take a look at the different ways to stand out as a customer service rep… (and remember, you can use these points as interview answers!)
In a world where there’s fierce competition in any line of work, personable customer service is what counts and keeps customers coming back for more. Addressing the customer by their first name and making small talk are great ways to be personable
Listening really is key in customer service. Take the time to understand the customer’s needs before identifying the best possible solution.
🌟Smiling and using open body language
If you’re in face-to-face customer service, using open body language and eye contact helps engage your customers. Even if you’re on the phones, customers can still hear when you smile!
🌟Knowing your product / service
Knowing your product inside-out really is the foundation of great customer service. Being able to accurately answer your customers’ questions and point them in the right direction are signs of a first-class service.
🌟Apologising for any delays
Whether customers have been waiting in a queue in-person or have been on hold on the phone, always apologise for any delays and thank them for their patience.
🌟Cross-selling products / services
Customers rely on you to be the fountain of knowledge. So if you feel another product would complement their purchase, always point this out.
Fancy working in customer service? With shops reopening, we’re adding new customer service roles daily🔥