Learning & Development Administrator

Role: Learning & Development Administrator
Location: Leavesden, WD25
Stat Date: ASAP
End Date: 14/06/2024
Rate: 14.00p/h PAYE + Holiday
Hours: 37.5hrs p/w | Hybrid - 3 days in the office.

1st Step Solutions are working on behalf of a leading UK Construction Contractor that have a requirement for aLearning & Development Administrator to join them on a short-term contract.

Duties:

• To be the first point of contact for all line managers and employees on any L&D related queries via the HR Case Management System in line with company values and acting in accordance with relevant and best L&D practice.
• Ownership of arranging and booking training courses and associated items such as venues, publications & hospitality in an accurate & timely manner in line with L&D procedures & SLA's.
• To be an Ambassador of Employee Self Service and the Company Academy. To be able to articulate and demonstrate to employees how to access resources for developmental purposes.
• Processing Training Course Attendance Logs.
• Recording & distributing Certificates.
• Liaising with the Procurement & Finance with regards to raising Purchase Orders & processing Invoices relating to the booking of training courses.
• Maintaining relationships with internal & external suppliers. Liaising with licensed bodies such as the CITB, UKCG & Construction Skills.
• Maintaining 100% Data Integrity of the L&D systems via completion of activities in a timely manner supported by monthly reporting.
• Working closely with other teams such as our EHS Teams, Leadership Development Team, L&D Managers, HR Business Partners.
• Actively contribute towards the plan to improve the service offering within the L&D team through continuous improvement.
• Participation in project work as and when required.
• Plan, organise and prioritise workload on a daily basis to ensure service levels are maintained, including daily management of the Case Management System.
• Ensure all activities are conducted in line with UK legislation, GDPR and the Company Code of Conduct.

Skills/Experience:

• PC literate with strong experience of all Microsoft Office packages.
• An understanding of the importance of the customer experience with a high level of attention to detail and accuracy.
• Good planning & time management skills enabling the prioritisation of multiple activities.
• Highly motivated with an ability to work within a process driven environment and deliver to tight deadlines.
• Able to work using own initiative but also as part of a team.
• Experience within an L&D environment with a particular focus on customer service, query resolution, process administration and L&D systems.