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Our client is seeking a Property Manager to work full-time managing a portfolio of customers. This is an excellent opportunity within a progressive company where there is brilliant scope to keep developing whilst working as part of a friendly and fun team-environment.
Benefits Include:
- Annual Bonus.
- Car Bonus of £3,300.
- Complimentary birthday off each year.
- Additional complimentary festive leave.
- 3 -hour back- vouchers per year.
- All expenses paid Summer & Christmas nights out.
- Early finish on a Friday.
- Group Life Insurance.
- Monthly fully paid staff lunch.
- Kitchen stocked with essentials.
- Group challenges with prizes up for grabs.
Responsibilities Include:
- Oversee a substantial portfolio of ground-only developments.
- Supervise and monitor both reactive and proactive repair activities.
- Coordinate and manage tender processes for grounds maintenance contracts.
- Conduct routine property visits.
- Oversee the implementation of customer excellence.
- Cultivate and manage relationships with customers and contractors.
- Coordinate the creation and distribution of routine customer communications.
- Facilitate regular owners’ meetings, both individually and in group settings.
- Organise and oversee evening AGMs for portfolio sites.
- Customer satisfaction (measured by complaints percentage and survey/interview results).
- Customer response times (percentage of deliveries meeting target times).
Skills/Requirements:
- Clean UK driving licence.
- Prior experience in a customer service-oriented position.
- Effective communication skills.
- Ability to collaborate effectively within a team.
- Proficiency in using Office 365.
- Capability to meet performance targets.
- Adaptability under pressure.
- Familiarity with CRM systems (preferred, but not mandatory).
