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Based – Abergele
Salary - £ 24,042k pa
Our client is seeking a Customer Service Advisor whom will be at the forefront of the organisation, providing outstanding advice, support or directing to the relevant departments for our clients contract holders and customers.
What will be required of you?
- An empathetic approach
- Excellent communication skills
- An ability to deal with challenging situations in a professional manner
- Organisational skills and the ability to re-prioritise as necessary
- Confident decision making skills
- An ability to work as a member of a team or independently
- A competitive salary of £24,042 gross per annum, increasing after 6 months (probationary dependent)
- A range of company benefits and services including Occupational Health referrals, Cycle to work, Enhanced sick pay, Enhanced Family friendly policies and procedures, Health care cash back scheme, Personal development grants plus more!
- 25 days annual leave per year plus bank holidays
- A choice of 2 pensions
To be a frontline representative of the association in dealing with telephone and face to face-based enquiries. This includes responding to requests and queries in accordance with agreed protocols, which may include repairs needed, complaints and providing a response where possible in line with relevant policies or referring on when this is the best solution, offering support, advice and understanding.
Occasional cover on reception to ensure callers and office visitors receive an excellent first contact experience and to support the efficient running of the offices generally by working in accordance with relevant policies and authorization levels, for example;
- Implementing office security and visitor procedures
- Managing deliveries and internal/external mail for the offices by receiving incoming mail, date stamping, sorting and distributing for the company and preparing outgoing mail.
- Receive and date (not open) and keep secure any Tender documents ensuring safe handover to the appropriate Officer.
To signpost people to relevant internal contacts and liaise directly with other teams to ensure that correct information, support and advice is given first time.
To provide and assist in general administration activities; monitoring, updating and maintaining
Records or supporting the timely communication to others, for example letters and mail shots.
External liaison with other organisations and agencies on behalf of the company, as required, including seeking feedback from customers on behalf of the organisation in order to improve services, for example conducting customer satisfaction survey calls.
Provide an accurate diagnosis and raise appropriate tasks to resolve requests via the repairs free phone and make appointments in accordance with the Repairs Policy.
Provide the company with general administrative support, for example, receiving and dealing with enquiries (either directly or by referral to appropriate person), raising purchase orders, , maintaining back office systems, filing photocopying, adhering to system procedures to ensure data accuracy.
To provide relief cover, as and when required, at other locations throughout the County of Conwy
Assisting work schedulers in peak periods or periods of leave.
Hours of work Full Time - Monday to Friday 9am – 5pm – office based.
