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- Promote the service and manage all referrals into the service, ensuring these meet the criteria for the service.
- Provide individual and group support sessions to Service Users to enable them to move into suitable and sustainable work and/or learning opportunities.
- Manage the quality and support provided to clients within a designated service/location in line with the Service Models and policy.
- Deliver on the contracts on a day-to-day basis, including being the first point of contact for the Contract Manager, where appropriate.
- Ensure data entry to MI & reporting systems is accurate, timely and in line with quality assurance requirements.
- Undertake all investigations arising from clients, preparing reports, and resolving issues where appropriate, to escalate the problem to the Locality Manager where appropriate.
- Manage the ‘risk load’ within a given service/location including making recommendations to the Locality Manager on whether there is capacity to manage additional risk when assessing Service Users, allocating resources appropriately and ensuring safe working practices are put in place to support the client appropriately.
- Directly line manage and provide supervision to all front-line staff within the defined service/location, ensuring that rotas are appropriate and that various accommodations are staffed appropriately.
- Ensure human resources are managed within the agreed policies and procedures including, recruitment and selection, discipline, grievance, supervision, and appraisal.
- Take responsibility for the budget and ensuring that spend is kept within appropriate limits, this includes ensuring unplanned spend is appropriate and both petty cash and travel expenses are accounted for.
- Develop service/location training and development plan, ensuring training is appropriately identified and delivered where appropriate and in line with national initiatives.
- Keep the Locality Manager informed of people management issues and escalate where appropriate.
- Ensure all aspects of diversity and inclusion are adhered to whilst implementing the plans for a given service/location.
- Ensure that all aspects of H&S compliance are adhered to by all staff within the Service/location.
- Responsible for managing all aspects of risk within the service/location as defined by the core accountabilities.
- Previous experience as a Team Leader or Shift leader.
- Experience of either working in Job Centre+ with work programme providers or other employment sector specialists.
- Substantial experience in managing budgets.
- Good understanding of working with people who are disadvantaged in the labour market.
- Experience of carrying out investigations and writing reports and recommendations.
