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- Salary - £30,000 - £33,000 p/a
- Car Allowance – £4,215.00 p/a
- Bonus scheme – reviewed and implemented annually
- Pension contribution – 5% employers’ contribution
- Holiday 25 days annual leave + bank holidays
- Birthday day off – additional days leave
- Conduct office management tasks
- Ensure safety regulations are adhered to
- Improve operational management systems, processes, and best practices
- Implement measure to provide motivation for employees and Franchisees
- Oversee trading units and assess that they are meeting customer satisfaction goals
- Prepare, revise, and submit reports, budgets, and other documentation
- Develop and maintain a relationship with our franchise partners
- Dialogue with Franchisees about customer service issues or queries
- Perform training sessions, training support and one to one coaching
- Enhance and develop skills and knowledge across the group
- Implement quality management and regulatory compliance strategies
- Review Franchisees performance and customer related statistics
- Proven experience in operational management
- Comprehensive knowledge of quality assurance principles, methods, design, testing and implementation
- Strong people management skills with a coaching and supportive approach
- Excellent spoken and written communication skills
- Strong Microsoft Office, attention to detail and problem-solving skills
- Excellent listening skills, tact and diplomacy when dealing with difficult situations
- Able to demonstrate initiative and take the lead on tasks and projects
- Actively seeks to improve personal and team performance
