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*** IT NSTALLATION & SUPPORT ENGINEER ***We are excited to be recruiting an IT Installation & Support Engineer with a passion for technology and the desire to work with like-minded people within a fast moving environment. This is a super varied role requiring a breadth of experience in a wide variety of IT/Telecoms technologies.You will be hands on technically ensuring the smooth system configuration and implementation for new installations along with assisting the support team to service existing customers. Salary up to £26K depending on experience, paid parking, company van provided, on-going professional developmentKey responsibilities for the IT Installation & Support Engineer include,
- Either remotely or onsite, provide installation and configuration services for a wide range of Telecom and IT solutions
- Either remotely or onsite, provide high quality customer experience in relation to the installation or maintenance of a customer's IT or Telephony services
- Use of remote tools to assist customers in troubleshooting problems
- Remote/onsite support and project-based work (Full UK Driving license & Vehicle essential)
- Manage technical installation and support cases within the company help desk system
- Ensure clear, professional communication between the team and customer
- Audit and document client information
The ideal IT Installation & Support Engineer will need the following,
- Prior experience in an IT or Telecom Support or Delivery role essential
- Strong customer service background
- Excellent written and verbal communication skills
- Experience with VoIP platforms, ideally with 3CX or Yeastar
- Excellent troubleshooting skills
- Networking concepts, Including Wired and Wireless Networks, TCP/IP, DNS, DHCP, VLAN's and VPN's
- Experience with all forms of connectivity, FTTP, SoGEA, Leased Lines
- Full UK driving licence essential
This IT Installation & Support Engineer vacancy would suit someone with previous experience within a similar role. It also offers the chance to work with a diverse range of clients across various industries.
