Manager - Sterile Processing

Job summary

This position is responsible for directing and managing the overall operations of the Sterile Processing area, which includes developing annual departmental strategic and operational plans, supervising staff and overseeing the support system.

Primary duties and responsibilities

• Manages staffing requirements and cost effective programs for all services in area of responsibility
• Develops, reviews and maintains all quality processes, safety programs, customer service programs and sterilization monitoring programs
• Assures compliance with all regulatory and accrediting agencies
• Leads and collaborates with other departmental managers on inter-departmental activities related to processing activities, consultations and training
• Serves as an expert on sterilization systems to departments throughout CCAD
• Performs or monitors personnel management functions, which includes interviewing and selecting candidates, directing the performance management program and managing corrective action issues
• Ensures the implementation and utilization of automated support systems that enhance sterile processing activities
• Identifies and reports on key operational metrics
• Promotes staff continuing education or certification preparation

Experience requirements

• Minimum of six (6) years experience in sterile service (CSSD) field in a healthcare environment is required
• Minimum of two (2) years as a manager/supervisor within a healthcare or comparable setting is required
• Current knowledge of CSSD systems, management, quality assurance and procedures is required
• International accreditation experience is preferred
• Indication of progressive leadership, management and clinical positions is preferred
• Knowledge of the functions in sterilization services, which includes surgical instruments
• Knowledge of infection control principles, aseptic practices, sterilization, disinfection and distribution practices
• Ability to direct a diverse and complex sterilization service with multiple levels of staff
• Strong collaboration and negotiation skills
• Strong oral and written communication skills
• Ability to speak and write in English is required
• Ability to speak and write in both English and Arabic is preferred

Education requirements

• Bachelor’s degree in Hospital Administration or related field
• Qualification in operating room techniques is required
• Registration as a member with a recognized sterile services institute
• Current national license is required
• Master’s degree in healthcare/management/administration field is preferred

Physical demands and work environment

Typical physical demands include: a high degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC and operate basic office equipment, normal or corrected vision and hearing, exposure to environments of bacteria, viral contamination and sterilization gases, working under stressful conditions and/or irregular hours, extensive sitting, standing and/or walking, ability to push, pull or navigate carts weighting up to 200 lbs., mobility sufficient to visit with departments or employees throughout CCAD and lift up to 30 lbs.

Organization-wide competency assessment requirements

All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.

All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.

Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.

Benefits:

Salary: Cleveland Clinic Abu Dhabi (CCAD) provides one of the best, most generous, Tax-free and competitive salaries in the sector and across the UAE.

Housing: Cleveland Clinic Abu Dhabi (CCAD) provides a generous housing allowance.

Airfare: The airfare allowance policy provides sponsored caregivers with an annual airfare for the caregiver, where applicable, their spouse and up to 2 children to the age of 18 years. This allowance will be a fixed amount based on the Caregiver’s home country, age of dependent and paid monthly.

Dependant Education Assistance: Dependant education assistance will be provided for up to three children from the age of 3 – 18 years, up to AED 32,200 per child per annum for schooling in Abu Dhabi.

Relocation Ticket: Employee and eligible dependants (spouse and up to 3 children under the age 18), relocating to Abu Dhabi will be provided with economy air ticket from current location to Abu Dhabi.

One time Settling in Allowance: Employee will receive a one–time Settling-in Allowance of approximately 70% of one-month gross salary. The Settling-in Allowance will be paid with the first full month’s salary to defray the cost of furnishing accommodation and miscellaneous expenses incurred in relocating to the UAE.

Annual Leave: All caregivers will be eligible to 25 working days annual leave every calendar year.

Leave and Holidays

• Sick Leave:15 calendar days at full pay, 30 calendar days at half pay
• Public Holidays: The public holidays observed by CCAD will be in accordance with the announcement made by the Abu Dhabi Government (usually 10 days per annum).
• Maternity Leave: 90 calendar days full pay for female married caregivers
• Paternity Leave:5 days full pay for married caregivers

Health Insurance: Caregivers and eligible dependants (spouse and up to 3 children under the age 18) who reside in the UAE and have valid residency visas will be covered under the Cleveland Clinic Health insurance plan. Health Insurance covers dental and optical.

Life Insurance: Caregivers are provided life insurance at no cost.

Repatriation: At conclusion of assignment, flight paid for caregiver and eligible dependants, as per your organizational level, to return home. All Caregivers who have completed one (1) year or more of continuous service are entitled to repatriation benefits in relation to the shipment of their personal effects (including insurance) from Abu Dhabi to their country of citizenship. All shipment requirements will be handled by CCAD’s authorized shipping vendors.

End of Service Benefit: Caregivers will be eligible for an End of Service Benefit payable upon completion of one or more years of service at the time of leaving CCAD. This is calculated as one-month basic salary (approximately 50% of monthly gross salary) for each year of service.

Additional Benefits

• CCAD will cover the cost of Residence Visa for caregiver and eligible sponsored dependants
• Based on the caregiver’s competency and in line with organizational needs, learning and development initiatives will be provided by CCAD.
• Corporate Discount at over 100+ UAE Restaurants, Hotels and Shops for health care workers.
• Free and exclusive access to the first-class facilities and classes at LAYAQA (CCAD’s gym).
• Cafeteria at the Hospital campus with a wide variety of cuisine options.
• Employee Assistance Programme and many wellbeing initiatives.