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This job is no longer availableA great opportunity to develop your career as a Customer Service Representative
Customer Service Representative
' Alton, Hampshire
' Full time / Permanent
' £22,600
' Hybrid Working
' Monday to Friday 8.30am - 5.00pm
A quick look at the role
- The Customer Service role is a great opportunity for someone who wants to kick start their career and focus on delivering exceptional customer service and query resolution for the customers across the area.
- Why it's an opportunity not to be wasted.
- You will be responsible for answering incoming calls and responding to emails from our customers within the required SLAs/KPIs.
- Listening to and understanding the needs of the customer.
- Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.
- Engaging with vendors on a day to day basic in respect of queries or complaints from the customers relating to vendor services.
- Administration of customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services and dealing with invoice queries.
- Communicating across our depot network to resolve customer queries.
- Meeting established goals for all metrics, including call and case quality, productivity and call handling KPIs, to enable us to provide the best customer experience.
- Completing proactive outbound calls to advise customers on changes to services or relaying other key information.
- Requirements
Here's what we require:
- Excellent communication skills
- Be able to work well alone and as part of a team.
- Be motivated and willing to take initiative.
- Calm under pressure and be able to multitask.
- Excellent attention to detail
- Aptitude to work without supervision.
Benefits
- 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
- Generous pension.
- Medical and dental scheme.
- Cycle to work scheme.
- Retail, leisure and travel discounts.
- Free parking on site.
- A robust training and development programme which opens the door to several great internal progression opportunities.
