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Brook Street is working with our client in Antrim to recruit an Ocean Operations Administrator on a full-time permanent basis.
Responsibilities
- Pro-actively engage in all aspects of customer services - track & trace, generate delivery labels, customer quotations, etc
- Liaise with customers ensuring that customer requests and queries are met and dealt with efficiently and effectively
- Liaise with suppliers and service providers to ensure customer expectations are met or exceeded
- Liaise with sales team to ensure that customer relations are maintained to the highest standard and that business opportunities are developed
- Mintain all relevant records on the company`s costing system, ensuring profit margins are maintained and accurately reported and ensuring that customers are invoiced in a timely and accurate manner
- Provision of quotations for the shipment of goods
Supporting Responsibilities:
- Liaise with company finance department ensuring all sales and costing queries are dealt with in an efficient and effective manner.
- Ensure good filing and housekeeping of all associated documentation.
- Carry out projects related to departmental responsibilities as and when directed by management
- Maintain and update customer monitor sheets and web-based tracking systems.
- Prepare job files for customs clearance.
- Any other duties which can reasonably be required of the post holder in order to meet operational requirements
Essential Criteria:
- Effective communication skills
- Experience in the use of Microsoft Office, internet and e-mail
- Be able to demonstrate good time management skills
- Ability to work unsupervised and also be a team player
- Ability to prioritise tasks and work to tight deadlines
Desirable:
- At least six months` experience in working in a customer focused environment, preferably in the transport industry
- Experience of using the internet to track and trace shipments
- Experience of arranging delivery of shipments
- Numeracy skills to include experience of costing and invoicing customer files
- Practical experience of job costing systems
- Experience and understanding of freight tariffs
- Willingness and ability to learn new tasks and procedures quickly
- Good standard of written/spoken English and numeracy skills
- Friendly and approachable telephone manner
- Ability to use initiative and take responsibility for completing tasks
Working 9.00am to 5.00pm Monday to Friday (one hour lunch) or as operationally required.
Salary for this role will depend on background - circa 23-24K
Please send CV to Colleen Farquharson via the apply link
