Internal Sales Executive

Internal Sales Executive

Due to continued growth, my client are currently seeking an Internal Sales Executive to join their team in Armagh.

This is a Full-Time, Permanent Position.

Working hours: Monday – Thursday: 8.30am – 5pm and Friday: 8.30am – 4.30pm.

Offers one day a week WFH after a successful probation period.

Job Role:

You will be responsible for growing and developing sales for customers inside the business by capturing outbound calls.

Essential Criteria:

• Minimum of 2 years’ experience in sales, telesales and/or account management.
• Proven record of success in direct outbound sales, including a demonstrated ability to generate and qualify leads (Account based sales is a benefit).
• IT proficient with the use and demonstrable experience of using Microsoft Office, online marketing, and social media (CRM proficiency experience is an advantage).
• Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
• Ability to manage and prioritise a busy workload.
• Ability to work on your own initiative as well as part of a team.

Main Duties and Responsibilities:

• Capture the outbound calls of regional customers for the business.
• Grow and develop business relationships and in turn increasing profits and sales.
• Supply product knowledge to customers.
• Process Sales orders and deal with customer queries.
• Identify opportunities to grow business with designated existing customers.
• On-boarding of customers to online ordering option.
• Operate as the main point of contact for assigned customers, develop, and maintain long term relationships.
• Win new business by generating new leads and business relationships, this involves cold calls and calls to existing customers daily.
• Target marketing campaigns, prospecting, and proactive enquiry generation.
• Meet and/or exceed individual and team sales targets.
• Deal with customers and potential customers via telephone, email or in person if required.
• Receive customer complaints and investigate nature of complaint.
• Solve customer queries relating to orders pending and dispatched.
• Deal with all customer issues/queries/requests for product and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required.
• Maintain effective communication and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved.