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Guest Service Assistant - Ascot - £23,795 - 26,795 - Full Time - Clean UK Driving License
POSITION OVERVIEW:
To provide an exceptional guest experience by offering a warm welcome and farewell to all guests whilst ensuring a seamless service is delivered from arrival through to departure.
Responsibilities:
Sense of Arrival and Departure
* To welcome guests in a professional, friendly manner to ensure guests immediately feel at home.
* To escort all guests when possible.
* To park cars and retrieve them according to company standards. Holding keys safely whilst ensuring the cars are safely parked at all times.
* To maintain cleanliness and order on the driveway.
* To have knowledge of the area including assisting guests with directions.
* To deliver and collect luggage promptly and according to our company standards.
* To load and unload luggage into guests' cars or taxis.
* Handle all personal items with care so that no damage occurs.
* To maintain accurate records of the movement of luggage in and out of the hotel.
* Exceeding our guests' expectations by providing discreet and personalised service.
Buggy Transfers:
* To drive buggies in a safe manner around the estate.
* To meet all transfers in a timely fashion to deliver a seamless experience.
Transportation:
* To drive and park guests cars in a safe order.
* To provide a shuttle service or offer alternative transport within a 5 mile radius.
Flexibility:
* Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
* You may on occasion be required to adjust your hours of work to cover the business needs
QUAIFICATIONS & DESIRABLES:
* Valid clean British drivers license - need to of held it for 2 years minimum
* Five Star experience
* Customer orientated
* Good organisation
* Team player
* Motivated and well presented
* Flexible Working attitude
If you're interested apply now or call Sharen Cheema 02084276199
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
