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Job Title: 2nd Line IT Engineer
Location: Ashton, Manchester
Salary: 30,000 - 37,000 (DOE)
Work Structure: Hybrid (3/2) after probation
We're working with a growing business based in Ashton, Manchester, that's looking to strengthen its internal IT team with the addition of a 2nd Line IT Engineer.
This is an excellent opportunity for a technically skilled support professional who enjoys working across a broad range of systems and applications. As part of a close-knit in-house IT team, you'll provide hands-on support to colleagues across the business, helping to ensure day-to-day operations run smoothly and efficiently.
Key Responsibilities:
- Deliver 2nd line support to internal users across multiple departments
- Troubleshoot and resolve hardware, software, and network issues
- Escalate complex problems to the senior IT team when necessary
- Support system upgrades, rollouts, and ongoing improvement projects
- Maintain clear and accurate documentation of incidents and resolutions
What We're Looking For:
- Solid experience in a 2nd line support role within an internal IT environment
- Strong understanding of Windows OS, Active Directory, and Office 365
- Good working knowledge of networking principles (DNS, DHCP, TCP/IP)
- Familiarity with virtualisation (VMware or Hyper-V) and backup solutions
- Strong communication skills and a proactive, team-focused attitude
What's in It for You:
- 25 days holiday plus bank holiday
- Your Birthday off
- Event days, Volunteer days
- Annual performance based and company bonus'
- Supportive, collaborative team culture with training and development
- On-site parking and convenient local transport links (close to tram stop)
This is a chance to be part of a business that values its people and invests in its technology. If you're looking for stability, responsibility, and the opportunity to grow your skill set in a supportive in-house environment, we'd love to hear from you.
Key Skills: 2nd Line, IT Engineer, Systems Engineer, Senior IT Engineer, Second Line, IT Support
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
