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- Private Health Insurance
- Free eye tests
- Day off on your birthday
- Excellent telephone manner
- Confident communication skills when client facing
- Self starter
- Familiarity with legal terminology and procedures is a plus
- Proficient in Microsoft Office suite (Word, Excel, Outlook) and other office software
- Strong organisational and multitasking abilities
- Attention to detail and accuracy in work
- Ability to maintain professionalism and composure in high-pressure situations
- Reliable and punctual with a positive attitude
- Ability to work independently as well as part of a team
- Must be able to learn and adapt quickly and are able to absorb information in a useful way
- Take ownership of tasks with minimal supervision and follow through to completion
- Willing to be an office fire warden
- Providing a warm, welcoming first impression of the highest standard when meeting clients entering the building
- Answer all external calls in a confident, courteous, and polite manner regardless of the nature of the call
- Monitor and maintain equipment and supplies required in the reception area and always keep the reception area clean and tidy
- Take accurate, clear telephone messages and passing on to the relevant person in a timely fashion
- Look after clients in reception area, notifying fee earners of their arrival and showing them into the meeting rooms as required
- Providing refreshments for clients/meetings where requested and always offer on arrival
- Working with tact and discretion with clients on the telephone/face-to-face
- Liaise with and respond to email and verbal requests/queries from all clients (internal and external) in a prompt and professional manner
- Receive and sort mail and deliveries as they come into Reception throughout the day in accordance with the firm’s policies and procedures
- Scanning all incoming mail to the client management system
- Arrange deliveries via external couriers
- Taking card payments from clients either in person or over the phone
- Assist with preparation and organisation of legal documents, including filing, scanning, and photocopying
- Overseeing all emails coming into our info mailbox and forwarding into the correct recipient
- Handle confidential and sensitive information with integrity and discretion
- Manage office supplies inventory and place orders as necessary
- Provide support for special projects and tasks as assigned by management
- Overseeing facilities within the office and reporting to the necessary departments
- Errands, such as buying milk for the office, going to the post office
- Monitor visitor access and always maintain security awareness and confidentiality
- Representing the business with a positive attitude and professional appearance
- Distribution of files/deeds/wills from off-site storage premises
- Provide general clerical and administrative support
- Managing meeting room bookings using our online system
