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Brook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Customer Service Desk Advisor
Key Duties & Responsibilities
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
- Generating, amending and updating service schedules and sending reminders o
- Vehicle and customer database management
- Booking PSV appointments
- Issuing workshop job cards and monitoring progress of vehicles in workshop
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
- Ensuring customer satisfaction at all times through delivery of the company `Customer Commitments`, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
- Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing
Criteria
- Educated to GCSE Level - Must have English and Maths
- Strong communication skills - written and verbal
- Proficient with Microsoft Suite
Role is on a rota basis as per below:
Mondays to Thursdays from 08:00-21:00 ( working one late finish between these shifts )
Fridays working between 08:00-18:00
Saturdays from 07:00-14:00 - usually one in four
Salary will depend on experience
Please send CV to Colleen Farquharson via the apply link
