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Seeking a proactive and empathetic Customer Support Supervisor to lead a small team in delivering exceptional customer service. This role is ideal for someone who thrives in a people-first environment, balancing operational efficiency with a compassionate approach to customer engagement.
Client Details
This opportunity is with a fast-growing medium-sized company in the Technology sector based near Banbury, known for its innovative solutions and customer-focused approach. The organisation values precision and efficiency in its operations.
Description
Key responsibilities of the Customer Support Supervisor include:
- Lead and support a small team of advisors, fostering a positive and collaborative working environment.
- Oversee day-to-day operations of the customer support function, ensuring customer interactions are handled professionally.
- Develop and implement customer-centric strategies to improve outcomes while maintaining high satisfaction levels.
- Monitor team performance, provide coaching and feedback, and support professional development.
- Handle escalated customer cases with sensitivity and problem-solving expertise.
- Collaborate with other departments to streamline processes and improve service delivery.
- Use data and reporting tools to track performance metrics and identify areas for improvement.
- Ensure compliance with relevant regulations and internal policies.
Profile
The successful Customer Support Supervisor will have:
- Proven experience in a customer service or collections environment, ideally with team leadership responsibilities.
- Strong interpersonal and communication skills, with a focus on empathy and conflict resolution.
- Ability to lead and motivate a team in a fast-paced, target-driven environment.
- Comfortable using CRM systems.
- Excellent problem-solving and decision-making abilities.
Job Offer
Benefits include:
- A competitive salary
- A supportive work environment with full training provided
- Opportunities for personal and professional growth
- A comprehensive benefits package
- Access to many company perks
- Generous annual leave package
- Free parking onsite
