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Location:Wroxton (Office-based, no public transport available)
Reports To:Customer Services Manager
Employment Type:Temporary to Permanent
Hours:5 days a week (Including weekend work) 8:30am until 5:00pm
Salary:13.91 per hour
Recruitment Pro are seeking an experienced customer service assistant to deliver outstanding, compassionate customer service by understanding individual customer needs and ensuring effective communication both internally and externally. You will play a vital role in supporting the day-to-day operations of our clients online pharmacy service, contributing to business growth and ensuring smooth administration and patient care.
Key Responsibilities
Customer Service
Provide first-class support by answering customer queries professionally via phone and email.
Take and process customer orders using SagePay or online payment methods.
Assist with prescription queries and medicine availability, referring to the pharmacist when necessary.
Liaise with online doctors to resolve customer issues promptly and efficiently.
Identify opportunities to grow prescription volume and support business development.
Participate in weekend shifts on a rota basis (time off during the week when working weekends)
Administration & Stock Control
Maintain accurate prescription records and ensure documentation is legally compliant.
Order stock from suppliers and help manage stock levels in the dispensary.
Keep work areas clean, organised, and compliant with health and safety standards.
Support with counting prescriptions and updating systems.
Follow internal processes and use company software and portals as required.
General Duties
Comply with all company health and safety policies, report risks or near misses.
Attend required meetings and complete online or in-person training on time.
Support company initiatives and uphold high standards in security, communication, and operations.
Adhere to all Standard Operating Procedures (SOPs).
Use the holiday booking portal for leave requests, subject to manager approval.
Key Competencies
Strong customer focus and empathy
Excellent verbal and written communication skills
Detail-oriented and organised
Reliable, honest, and professional
Confident working independently and within a team
Friendly, approachable, and respectful
Able to handle sensitive/confidential information discreetly
Flexible and adaptable to changing tasks
Skills & Experience
Previous customer service experience is essential
Experience in a medical or pharmacy setting is preferred
Computer literate with solid time management skills
Comfortable handling numbers and written communication
Clear and professional telephone manner
Recruitment Pro Ltd is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Recruitment Pro Ltd. If your application is successful, you will be contacted within 5 working days. If you do not hear from us after 5 working days you have not been successful on this occasion and unless otherwise advised, Recruitment Pro will keep your details on file to contact you regarding any future suitable opportunities.
Job Type: Full-time
Pay: 13.91 per hour
Expected hours: 40 per week
Benefits:
- Canteen
- Casual dress
- Company events
- Free parking
- On-site parking
Schedule:
- Weekend availability
Ability to commute/relocate:
- Banbury (Oxfordshire): reliably commute or plan to relocate before starting work (required)
Work Location: In person
