Neighbourhood Officer

Neighbourhood Officer

• Temporary Contract, hybrid
• Location: Barnsley S71
• Salary: £15.78 PAYE / £19.48 Umbrella

Join our Neighbourhood Teams in a vital front-line position as a Neighbourhood Officer. You will be instrumental in delivering a proactive, reassuring, and customer-focused tenancy and estate management service, making a significant impact on our customers and the communities we manage.

Day-to-day of the role:

• Deliver a highly visible, effective, and proactive tenancy and neighbourhood management service.
• Address and escalate breaches of tenancy regulations promptly and in accordance with procedures, including handling Anti-Social Behaviour within relevant timescales using appropriate interventions.
• Manage day-to-day patch-based void management of properties, collaborating with partners and teams to ensure properties are let swiftly to meet performance targets.
• Conduct welcome visits for new tenants within agreed timescales to communicate obligations, offering practical support and advice, and directing them to further resources as needed.
• Identify customer vulnerabilities including safeguarding concerns through support checklists, risk assessments, and appropriate interventions.
• Collaborate with the Lettings Service on the assessment of applications to the Housing Waiting List and the effective operation of the Lettings Policy.
• Engage with community groups and representatives to establish local priorities (e.g., Tenants and Resident Associations, community groups).

Required Skills & Qualifications:

• NVQ Level 3 / BTEC National Certificate or equivalent, or relevant experience/transferable skills (desirable).
• Strong communication skills with the ability to engage effectively with residents and colleagues.
• Experience in social housing, including estate management, tenancy management, or community safety-related work.
• Proven ability to use initiative and work to deadlines to achieve targets.
• Understanding of community issues and current housing issues.
• Ability to travel as necessary to meet the needs of the post.

Benefits:

• Access to a dedicated consultant who will provide ongoing support.
• Secure and easy-to-use online timesheet system.
• Self-service portal for managing holiday requests, payslips, and other employment documents.
• Access to free training, discount clubs, healthcare options, and Reed rewards.
• Inclusion in pension schemes, paid holiday schemes, and maternity benefits.
• Opportunities to work with leading UK employers including local authorities, the NHS, and local SMEs.

To apply for the Neighbourhood Officer position, please submit your CV detailing your relevant experience and why you are interested in this role immediately.