Availability & Capacity Manager (SC Cleared)
Location: Barrow (2/3 days per week)Duration: 6 Months + ExtensionsRate: £470 per dayRole Description:The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved
Skills/Experience:
- Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
- Computer systems knowledge, integration, and architecture concepts
- Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
- Problem solving skills
- Understanding of cross systems interrelations in context of the global business process
- Understanding of Service Management Framework
Tasks:
- Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes.
- Establish and maintain comprehensive capacity management planning process considering current and future demand.
- Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders.
- Contributes to the efficient and effective running of all Availability & Capacity Management related activity.
- Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands.
- Ensure that stakeholder resources are appropriately identified and coached.
- Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements.
- Assess Incidents/Problems and make appropriate capacity IT changes to improve performance.
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