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Job Title: IT Support Specialist
Purpose of the Role: As an IT Support Specialist, you'll be at the forefront of ensuring the smooth functioning of our IT systems and infrastructure. Your primary responsibility will be to provide hands-on support to our UK team, managing desk setups, machine replacements, and assisting with office transitions. Promptly addressing IT support tickets and offering remote assistance to satellite offices and home-based workers will also be crucial. This role will be based in Essex, with occasional travel to remote sites as required.
Key Responsibilities:
- Collaborate closely with the UK team to deliver 1st and 2nd line IT support.
- Coordinate desk setups, machine replacements, and office relocations.
- Efficiently manage IT support tickets, prioritizing and resolving issues in a timely manner.
- Extend remote support to satellite offices and home-based employees.
- Provide on-site IT assistance in Essex.
- Produce comprehensive reports for both the IT team and internal stakeholders.
- Actively contribute to assigned IT projects.
Capability Profile: Skills (Essential/Desirable):
- Strong organizational skills.
- Attention to detail.
- Excellent communication skills across various mediums.
- Self-motivation and adeptness in multitasking.
- Ability to engage with users at all organizational levels.
- Thrives in a dynamic team environment.
- Proficient in 1st/2nd line support within contemporary Windows environments.
Experience (Essential/Desirable):
- Exposure to Hosted Telephone Systems.
- Familiarity with MS SQL and Office 365 administration.
Seize the opportunity to join our team and play a pivotal role in our IT operations. Apply now to be a valued member of our collaborative environment!
