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To investigate, resolve and report on complaints received for Property and Savings customers, providing the highest level of customer experience and delivery fair and justified customer outcomes. The complaints handler will be responsible for the handling and response of complaints into the business, as well as interaction with the Financial Ombudsman Service on behalf of the business
Client Details
Mortgage Adviser & Complaints Handler, Basingstoke:
A Financial Services Business / New Bank that focus on Savings and Mortgages including specialist applications. The business have modern offices close to public transport and have free parking.
Description
Mortgage Adviser & Complaints Handler, Basingstoke:
- Answering high volume inbound calls within the agreed service levels from intermediaries
- and solicitors
- Providing outstanding customer service - Investigating complex queries
- Liaising with customers, brokers, sales, finance FOS and others to resolve queries
- Adhere to service standards as set out in the policies and procedures manual
- Reducing the application to offer time. I accomplished and met my KPIs within 3 months of
- starting
- Chasing for any outstanding documentation required to offer the case
- Sending requirements to brokers
- Dealing with customer quires by phone, email and post
- Managing a pipeline of cases
- Building a close relationship with the sales team and Underwriters to enhance the process
- from both a service and quality perspective
Profile
Mortgage Adviser & Complaints Handler, Basingstoke:
- You will have worked in FSA regulated environment - Ideally within property, mortgages or savings environment
- You will have worked with FOS (Financial Ombudsman Service)
- You will be really strong in looking into complex financially based customer complaints
- You will have strong interpersonal skills
Please Note: In an effort to save your time I am keen to highlight that without the above experience you will not get an interview.
Job Offer
£28,000 to £32,000 plus excellent package
