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This role is for a Complaints Handler within the financial services industry, based in London. The successful candidate will be responsible for overseeing a customer service team and handling customer complaints.
Client Details
Our client is a well-established financial services provider that serves a large customer base across the UK. They are a medium-sized entity, known for their commitment to customer satisfaction and adherence to regulatory standards.
Description
- Manage and resolve customer complaints in a timely and satisfactory manner.
- Lead a team of customer service representatives, fostering a supportive and efficient working environment.
- Ensure team adherence to regulatory standards and company procedures.
- Collaborate with other departments to streamline customer service processes.
- Prepare and analyse reports on complaints received and handled.
- Provide training and guidance to team members to enhance their customer service skills.
- Identify areas for improvement and implement strategies to enhance customer satisfaction.
- Participate in regular review meetings to discuss performance and progress.
Profile
A successful Complaints Handler should have:
- Prior experience in a customer service role within the financial services industry.
- Proven leadership skills, with the ability to manage a team effectively.
- Strong communication skills, with a focus on excellent customer service.
- Knowledge of the regulatory environment in financial services.
- Problem-solving skills, with the ability to handle customer complaints efficiently.
Job Offer
- A competitive salary range of £28,000 - £32,000 per annum.
- A chance to work in the vibrant city of London.
- Opportunities for professional development within the financial services industry.
- A supportive and collaborative work environment.
We encourage all qualified candidates who are eager to lead a customer service team and contribute to enhancing customer satisfaction to apply for this Complaints Handler role.
