Customer Service Representative

Customer Service Representative

Basingstoke - Hybrid working

Our client is expanding their UK team! In this role you will be joining a small but experienced team where you'll own key customer relationships while being supported by seasoned team members. We're seeking proactive individuals who want to grow with the demand of the business.

Responsibilities:

• Manage orders from entry to dispatch, ensuring accuracy and timeliness.
• Provide prompt and comprehensive responses to customer inquiries about stock, delivery, and complaints, aiming to exceed expectations.
• Take ownership of customer issues, investigate, and communicate solutions within established timeframes.
• Coordinate product returns and issue customer credit notes following company procedures.
• Maintain customer databases and manage direct orders using internal platforms.
• Assist with general administrative tasks and contribute to business report generation.
• Proactively engage with existing and potential customers to support sales activities.

What we're looking for:

• Enthusiastic, diligent, and proactive customer service professionals.
• Experience in B2B customer service within manufacturing or distribution.
• Strong communication skills across phone, email, and occasional face-to-face interactions.
• Ability to manage varied and sometimes demanding workloads effectively.
• Proficiency in internal MRP systems and the Microsoft Office suite.

Benefits:

• Competitive salary package.
• Hybrid working model with one day per week remote.
• Early finish every Friday.
• Excellent company package.
• Free on-site parking and refreshments.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.