Customer Service Administrator

Brook Street Recruitment is working with our client in East Belfast to recruit a new full time and permanent Customer Service Administrator.

Key Duties and Responsibilities:

Handle inbound telephone calls and manage shared mailboxes within the department ensuring a swift and effective service is provided to our customers.
Draft new contract proposals, renewals and process acceptances on our systems.
Maintain regular contact with field teams regarding daily work activity, location and job status.
Liaise with customers and other relevant parties over delays, problems, or queries to ensure that communication regarding the status of service work is maintained.
Review completed work, issue quotations and produce invoices to send to customers.
Assist customers with invoice queries and issue credits where required.
Update and maintain customer data on our electronic system and spreadsheets.
Provide administration assistance and cover where required within the department and to field staff.

Knowledge/Skills/Experience:

Qualifications: Good standard of education including GCSE Maths and English
Work experience: Preferable to have worked within a similar Customer Service environment
Previous SAP experience desirable but not essential
The ability to communicate effectively with people at all levels of the organisation
Be able to work accurately to meet deadlines, follow company standards and procedures
Be able to relay information clearly and accurately, ask questions to understand information and have strong listening skills
Proficient in using Microsoft packages, especially Excel

37.5 Hours per week - Mon-Fri 8.30am-5pm, 15-minute morning paid break and 1-hour unpaid lunch

After probation (6 months)/training completed there is opportunity to work from home 2 days per week.

Salary - 23.5K per annum

Please send CV to Colleen Farquharson via the apply link