Restaurant Supervisor

Supervisor

Do you have a passion for Catering and want to take your career to the next level? If yes, then Reed Recruitment has the perfect role for you!

PurposeThe Supervisor will form part of the Retail Outlets Management team and will ensure the smooth operation of our on-site restaurants. The role is primarily responsible for the smooth running of the customer experience within site in accordance with agreed company and food safety standards, in a professional and efficient manner. They will also liaise with the kitchen team to ensure there is an excellent relationship between front and back of house teams. This role will also be responsible for overseeing other units on site as and when required. 

Responsibilities.

• Supervise the crew on a daily basis, ensuring they are engaged and motivated to provide a 5* Customer.
• Service to visitors at all times.
• Manage service to provide a smooth and enjoyable dining experience for our guests.
• Assist the Retail Outlets Manager in ensuring 5-star standards are met throughout the department.
• Process transactions including exchanges, refunds, exchanges, discounts, voids etc. in line with company polices and SOP’s.
• Ensure the team are fully compliant with food safety regulations.
• Drive sales, KPIs and VSAT results, and maximise the average transaction value per customer.
• Deal with customer feedback as required.
• Open the Outlet, ensuring it is fully stocked and ready for trading.
• Close the Outlet ensuring all tills are cashed up, with any variances recorded in line with the company policy, ensuring the department is ready for the next day’s trading.
• Adjust rosters in cases of absence ensuring all outlets are fully operational.
• Ensure shift patterns, breaks and specific duties are allocated to all crew and that the daily brief has been communicated.
• Stock management across all 3 outlets to include communicating with kitchen, procurement and goods in team to ensure outlets are fully stocked at all times in line with visitor number expectations.
• Take ownership of hospitality stocktakes when necessary and ensure these are completed efficiently.
• Training and coaching of new and current crew members.
• Ensure cash drops and till reconciliations are dealt with securely and efficiently in accordance with company guidelines.
• Undertake your duties in such a way as to enhance and protect the reputation and public profile of the site.
• Ensure all interactions with guests, management and crew are of the very highest professional standards and in line with the culture and standards of the organisation.
• Deal with any staff compliance issues and reporting these to the Retail Outlets Manager in a timely manner.
• Flexibility across various departments and duties to support the team and business requirements.
• Full compliance with all Policies and Procedures including Health and Safety, GDPR, and Food Hygiene.

Essential Criteria

• A minimum of one year’s experience in a similar role.
• Previous cash handling and financial compliance experience.
• Previous stock management experience.
• Proven passion for food service and delivering 5-star customer service including communication and guest relations.
• Self-motivated with the ability to work as part of a team as well as on your own initiative.

If you are interested in this role, please apply online or contact me on for more information. We look forward to hearing from you!