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Customer Service Administrator
- Manchester M44 5BA
Salary: 12.50 per hour - Mon-Fri 8-5 Office based
Contract Type: Full-time, temporary ongoing possibility to go permanent depending on performance
About the Role
We are seeking a reliable and proactive Customer Service Administrator to join our team. You will play a key role in ensuring excellent service delivery to our customers through efficient administrative support, customer engagement, and accurate processing of orders and billing. This is a customer-facing role, ideal for someone with strong communication skills and an organised, detail-oriented approach.
Key Responsibilities
- Respond to customer enquiries via phone, email, and occasionally in person
- Process and manage sales orders, including data entry into internal systems.
- Prepare and issue invoices, proforma invoices, and credit notes in accordance with company procedures.
- Manage customer account setup and pricing updates
- Handle billing queries and provide timely resolutions to customer concerns.
- Take customer payments (cash and card), ensuring secure and accurate processing.
- Maintain accurate records of transactions and assist in reconciling daily banking.
- Monitor customer cylinder usage and update holdings where required.
- Support sales and operations teams by providing administrative and customer insight.
- Identify opportunities to refer customers to the sales team for value-added services.
- Maintain a working knowledge of products and services to support customer needs.
- Build and maintain strong long-term relationships with customers and agents.
- Make proactive outbound contact to selected customers to offer support and resolve queries.
- Support stock control through data accuracy and stock system updates.
- Escalate complex queries appropriately, ensuring customer issues are followed through.
What We're Looking For
- Proven experience in a customer service or administrative role.
- Confident communication skills across phone, email, and face-to-face interactions.
- A strong focus on accuracy, organisation, and attention to detail.
- Ability to multitask and manage workload in a fast-paced environment.
- Experience with invoicing, billing systems, or order processing is highly desirable.
- Confident handling payments and using point-of-sale or similar systems.
- A proactive and positive approach to customer service and problem solving.
- Willingness to learn about our products, services, and industry standards.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
