Back to search
My client is recruiting for a Compliance Administrator to support the Compliance Manager and Compliance Officers, listening to calls, marking calls and delivering feedback to the teams both in the office and at home, discussing next steps of compliance fails. At times, delivering training updates to team members, this role will mainly be focused on the call monitoring which will take up a large part of the day.
Observing team members in the office, including the oversight of GDPR, ensuring no notes are left on desks, personal information is not copied, calls are handled correctly, answering questions from team members to assist with calls and raising any queries to relevant management.
Key Responsibilities
To assist the Compliance Manager in daily tasks, including, but not exclusive to:
- Call Monitoring
- Feedback of call reviews
- Identifying areas of improvement for call centre staff and scripts
- Deliver training updates on changes in processes or regulatory updates
- Keep compliance spreadsheets up to date
- Refer major compliance breaches to Compliance managers
Key Competencies
- Strong attention to detail
- Good communication skills
- Client focus
- Self-management
- Team working
- Achievement focus
- Adaptability
- Problem solving
- Integrity, sensitivity and commitment
Person Specification
- An individual who has the knowledge and experience (minimum 3 years) in a similar role
- Similar dealings within an FCA regulated firm
- Key attention to detail
- The ability to work well as an individual and as part of a team
Apply now.
