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Customer service representative
Customer Success Representative

Customer Success Representative

Nigel Wright Group

Posted 7 days ago, valid for 5 days

Billingham, Durham TS22 5QG, England

Full Time

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Sonic Summary

The opportunity is for a Customer Operations Representative position based in the Northeast, with remote work starting and an office location likely in Stockton-on-Tees or Middlesborough.
The salary for this role ranges from £25,000 to £30,000, plus benefits.
The ideal candidate should have 1-2 years of experience in customer service, order processing, or sales support, along with proficiency in Microsoft Dynamics 365 F&O or a similar ERP system.
Key responsibilities include order entry, documentation preparation, and maintaining communication between customers and internal teams.
Strong Excel skills and attention to detail are essential, with additional experience in B2B logistics or working with large retailers considered a plus.

The OpportunityCustomer Operations Representative Northeast based – Remote Start, Office Nov/Dec – likely Stockton-on-Tees or Middlesborough - TBCSalary £25-30k + BenefitsWe are working with a dynamic, design-led lingerie and apparel brand that blends the agility of a boutique business with the reach of a global manufacturer. With a strong European wholesale presence and a newly established UK operations hub, this is a fantastic opportunity to be part of a growing team that values collaboration, precision, and customer focus.The PositionAs a Customer Operations Representative, you will play a key role in supporting order processing and customer service for wholesale accounts across Europe. Responsible for entering orders, preparing documentation, and ensuring smooth communication between customers and internal teams.Order & Invoice Processing

Enter orders into Microsoft Dynamics 365 F&O with precision
Prepare invoices, credit notes, and related documents
Monitor stock availability and coordinate fulfilment

Customer Communication & Documentation

Complete delivery templates and onboarding forms for major accounts
Respond to customer queries regarding orders and shipments
Liaise with logistics and finance to resolve issues

Operational Support

Follow workflows for label creation, packing list updates, and order edits
Maintain accurate product and customer data
Flag recurring issues to the Customer Success Manager

The Person

1–2 years in customer service, order processing, or sales support
Experience with Microsoft Dynamics 365 F&O (or similar ERP)
Strong Excel skills (vlookups, formatting templates)
Clear written and verbal communication in English
Process-oriented with strong attention to detail

Nice-to-Have Experience

Working with large retailers or marketplaces (e.g. Zalando, AboutYou)
Exposure to B2B logistics or 3PLs
Familiarity with label/document automation tools like BarTender

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