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We’re recruiting for Customer Service Advisors to earn up to £23,120 per annum.
Customer Service Advisor benefits:
- 36 days annual leave
- Holiday purchase – perfect your work/life balance with extra annual leave
- Share Incentive Plan and Sharesave Scheme
- Payroll giving and charity matched funding
- Technology Vouchers – save more and spread the cost of your technology purposes
- Count us in – pledge to reduce carbon emissions and help fight climate change
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and public transport season ticket loans
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
- Life Assurance (4x salary)
- Access to ‘nudge’ financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Training is included to prepare you for this role
Customer Service Advisor role:
- You will be the lifeline for customers during power outages.
- Your role involves handling inbound customer contacts, swiftly addressing customer concerns, and making outbound calls to provide updates and reassurance during ongoing incidents.
- You’ll play a pivotal role in supporting our vulnerable customers, and offering the extra care they need.
- You’ll be supporting customers across multiple channels, ensuring consistent and kind communication, no matter the platform.
- This role is not just about managing calls; it’s about caring for customers and being the reassuring voice when our customers need it the most.
- In this vital role, your exceptional listening skills will be key.
- As a Customer Service Rep, you’ll encounter a variety of tasks that require your full attention and empathy.
- You’ll need to be adept at offering support and reassurance, as well as handling any dissatisfaction customers may have, with a caring approach.
- Your goal will be to resolve issues promptly, so every customer feels heard, valued and satisfied.
We’re looking for someone who can navigate these challenges with enthusiasm and efficiency, making every interaction a positive and memorable experience.
Customer Service Advisor pay:
£23,120 per annum.
