Neighbourhood Officer

Neighbourhood Officer

• Hourly rate: 18.77 PAYE per hour
• Location: Birmingham
• Job Type: Temporary (3 months with a possible extension)
• Work Pattern: Monday - Friday, 37 Hours Per Week

We are seeking a Neighbourhood Officer to deliver exceptional neighbourhood services within a specific geographical area in Birmingham. This role requires a mobile worker who is flexible to work from home or an office for administrative purposes. The successful candidate will manage approximately 500 properties and must have a driving licence.

Day-to-day of the role:

• Case management of anti-social behaviour (ASB) incidents.
• Conduct regular estate inspections to ensure neighbourhoods are places where people are proud to live.
• Manage changes to tenancies and address tenancy management issues.
• Perform estate and block inspections, focusing on safety and cleanliness.
• Engage in safeguarding activities to protect vulnerable residents.
• Work under pressure, handle challenging situations, and quickly grasp processes and case work.

Required Skills & Qualifications:

• Knowledge and understanding of the legislative and regulatory frameworks applicable to the social housing sector.
• Experience in housing tenancy conditions and the processes involved in their enforcement.
• Basic understanding of the legal framework for managing anti-social behaviour.
• Proven experience in a housing service provider role or similar, involving regular public interaction.
• Excellent customer service skills, with the ability to communicate clearly both verbally and in writing.
• Ability to manage, organise, and prioritise own workload.
• Proficient IT skills for data input, retrieval, and analysis.
• Innovative and proactive in maintaining and delivering continuous service improvement.
• Ability to develop professional relationships with partners to achieve positive outcomes.
• Resilient, adaptable to change, and motivated with high integrity.

To apply for the Neighbourhood Officer position, please submit your CV detailing your relevant experience