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Suited to a customer-focused Customer Service Advisor that is renowned for delivering a seamless service, this is a fantastic opening within a family-run business.
Always putting the customer at the heart, this firm places great importance on the customer journey and ensures their experience is always 5-star! The way they achieve this is by bringing out the best in their people and showing them how much they are valued and appreciated, which is supported by their family-feel culture where everyone is heard. Having been established for many years, this company’s growth has been strategic and considered, which makes it a secure company to become a part of and bring your expertise to.
What’s in it for you?
- Work hours: Monday to Friday, 9am to 5pm
- Salary: £26,000
- 20 days holiday plus bank holidays
- Free on-site parking
- Career progression opportunities
- Casual dress
Responsibilities:
- Drive positive customer relations by acting as the first point of contact for prospective and existing customers
- Handle all incoming phone and email enquiries, responding in an efficient and professional manner
- Provide swift resolutions to customer complaints
- Regularly liaise with customers regarding their orders and deliveries
- Collaborate with multiple departments to ensure the information you're providing to customers is accurate and relevant
Skills and Experience:
- Previous experience gained in a customer-facing customer service role
- Proven track record of using your initiative to successfully respond to enquires and complaints
- An exceptional communicator, over the phone and via email
- Understands the importance of meeting deadlines and prioritising ever-changing workloads
- Good Microsoft Office experience, confident using Word, Excel and PowerPoint
- Knowledge of Salesforce would be beneficial but is not essential
If you’d like to be considered, please send your CV as soon as possible.
