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Experienced in Customer Service, Sales Support and Administration? Do you thrive in a fast-paced, fun and busy environment? Want to work alongside a small, friendly and supportive team? Get in touch today!
The Role
- £23,000 - £24,000
- Discretionary Annual Bonus
- Parking on-site
- Mon - Fri 09:00 AM - 17:00 PM
- Central Birmingham
Main Responsibilities:
- Sales order processing
- Provide end to end sales support
- Handling customer queries (mainly via email)
- Follow up customer quotations
- Follow up for payments and customer confirmations
- Maintain and develop the existing customer database
- Liaising with external departments and suppliers in UK and Europe to ensure goods are shipped to deadline
- Coordination of shipments and deliveries
- Handling and responding promptly to customer enquiries via inbound calls and emails
- Accurately process customer orders and action amendments accordingly
- Provide updates to customers regarding progress of orders, any production, delivery, credit or other issues affecting the order
- Resolve and process required paperwork relating to any invoice, delivery or other queries raised by customers
- Provide admin support to field sales representatives with occasional attendance at tradeshows as required
- Attend training and to develop relevant knowledge and skills
What you will need?
- Sales Administration and Customer Service experience is essential
- Experience in Sales order processing is advantageous
- Ability to to learn lots of products
- Excellent attention to detail with accurate data entry skills are essential
- Strong communication and rapport building skills
- Ability and confidence to handle conflict and resolve problems arising to ensure delivery deadlines are met
- Knowledge and work experience with a ERP/ CRM system would be advantageous
- Excellent standard of English both written and spoken and Maths
- Worked as part of a small team
Please get in touch today :)
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
