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- Provide helpdesk and technical support for UK branches, ensuring timely resolution of IT issues.
- Work flexible shifts (AM/PM) and be available after hours for critical issues, including night duty on a rotating basis.
- Prioritise daily activities and respond to potential IT emergencies, directing issues to the appropriate channels.
- Perform recurring tasks such as new user creation and workstation/laptop deployment.
- Communicate effectively with internal stakeholders and external parties, including business partners, suppliers, and customers.
- Demonstrate proactiveness in learning new technologies and adapting to changes in IT infrastructure.
- Collaborate effectively within the team, providing feedback and contributing to continuous improvement initiatives.
- Adhere to company protocols and procedures, maintaining meticulous records of tasks performed.
- Proficient knowledge of Windows operating systems (Windows XP – Windows 11) and Microsoft Office suite.
- Basic Linux knowledge (console-based).
- Experience in diagnostics, maintenance, and minor repairs of company equipment.
- Familiarity with common system services, networking technologies, and visualisation technologies.
- Basic SQL knowledge (preferably for MS SQL Environment).
- Experience with remote desktop technologies and Cisco Meraki is a plus.
- Ability to travel to different locations within the UK, with potential travel to other jurisdictions if required.
- Excellent organisational skills and attention to detail.
- Ability to undergo training remotely and potentially in-person.
- Drivers License
