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- Onsite IT Support Engineer - Full time onsite
Onsite IT Support EngineerFull time PermanentLocation: Full time onsite - 5 days a week in Birmingham, West Midlands£30,000 - £35,000 plus company benefits including pension and private medical coverStart: Candidates must be able to start by mid June 2024 latest - candidates who are available immediately would be idealAn accomplished, Midlands based Onsite IT Support/Desktop Engineer is required for this superb opening to work in our leading global client's expanding IT services division as they expand their portfolio of services.Role: - The Onsite IT Support Engineer will deliver quality IT services from the respective HUB location, collaborating with various IT delivery teams to ensure the business meets its current and future requirements
- Acts as a liaison between technical and non-technical staff, communicating technical concepts clearly and understandably to the end-user
- The role focuses on providing IT services, following robust processes and providing accurate and consistent outcomes
- Understanding agreed Service Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users
Required experienceL - Solid, recent experience in IT Deskside/Desktop support across medium/large organisations
- Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows
- Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential
- Ideally ITIL and MCSE qualified
- Strong customer service orientation, good communication, teamwork and interpersonal skills
- Ability to problem-solve complex hardware and software issues and operate under own initiative
- Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems
- Fluent in mechanisms such as anti-virus, peripheral, workstations, and Cloud
- Attention to detail and the ability to multitask in a fast-paced environment
Candidates must be UK based and have the right to work in the UK without any restrictions.If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration.We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
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