Operations Manager

Are you an Operations Manager that's looking for a new opportunity?

ParcelHub is a dynamic and rapidly growing logistics company dedicated to delivering exceptional service. We need an exceptional Operations Manager to help us achieve our goals.

As an Operations Manager, you will be fully accountable for the performance of the Birmingham operation while proactively seeking ways to improve costs, service and operational efficiency. You will ensure on-site resources (including third-party contractors) are managed, planned, and controlled efficiently to achieve agreed service levels.

This is an excellent opportunity for someone with a supervisory courier background looking to make a step-change into management with a company whose ethos is founded on encouraging people to be innovative and have fun.

• Lead a team comprising of drivers (10-20), warehouse staff (2-5), and a full-time supervisor and ensure the well-being of all on-site employees and visitors.
• Foster a positive work environment by embodying the ParcelHub/Whistl core values: Can-do attitude, Doing the right thing, and Team mindset.
• Facilitate effective communication through daily and weekly meetings.
• Manage staff attendance, conduct, and capabilities, including goal setting, performance reviews, recognition, and addressing performance or conduct issues.
• Assist HR Business Partners with people-related functions.
• Oversee recruitment and strategy in collaboration with the Recruitment Team.
• Provide guidance and support to frontline staff on process, stakeholder, and people management activities.
• Support the staff's professional development.

Process Management

• Ensure shifts are planned and resources allocated correctly to meet SLAs for processing.
• Maintain company security processes and safeguard company assets according to compliance standards.
• Identify process issues and propose solutions, documenting decisions and actions taken.

Cost Management

• Effectively manage and control the budget to achieve agreed service levels, including productivity, labour costs, overtime, and agency supply.
• Demonstrate a clear understanding of costs by product area.

Customer Focus

• Cultivate proactive relationships with both existing and new clients.
• Build effective relationships with service providers and partners.
• Communicate with internal and external stakeholders to address operational issues impacting client needs.

Health and Safety

• Ensure compliance with ISO 45001 standards for Health and Safety.
• Maintain compliance with ISO 50001 for Energy Management Systems.
• Maintain a fleet of (phone number removed)T vehicles, ensuring daily legal and operational readiness.

Mail Integrity and Security

• Ensure staff compliance with Mail Integrity requirements, including DBS checks and ID cards.
• Implement security policies on-site in coordination with the Security Manager.

Change Management

• Actively contribute to change projects, fostering a culture of open and honest communication to support positive change.
• Support the management and evaluation of change initiatives at the site.

We welcome applications for this role from candidates with experience as an Operations Manager, Process Manager or Warehouse Manager and in leadership, change management, health & safety, cost management, process management, stakeholder management and MS Office.

• Company pension
• Free on-site parking
• Yearly bonus opportunities
• 23 days holiday per year, alongside the 8 statutory bank holidays
• Computer equipment applicable to your role
• Health cash plan
• Critical illness cover
• Life assurance scheme
• Career development opportunities
• Access to a well-established Employee Assistance Programme Provider

The working hours for this Operations Manager role are Monday to Friday, 11:00 to 19:30.

• Excellent verbal and written communication skills
• Able to interpret performance data to draw conclusions, identify opportunities for improvement, recommend solutions, identify talent, and develop staff
• Able to manage effectively and make clear and clinical decisions to achieve tasks
• Proficient with MS Office, including PowerPoint and Excel, for data analysis and presentation to influence business cases e.g. pivot tables, graphs, etc.
• Flexible and able to respond to the needs of the operation in terms of working hours and provide support away from the normal location of work on occasion
• Typically, we would estimate that it would take at least 3 years of shift/operations management experience within an FMCG or parcel/distribution environment to gain the knowledge and skills required for this role

Parcelhub is part of the Whistl Group, a delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing over a billion items annually, Whistl is a market leader in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK.

Whistl Group is a Disability Confident employer committed to equal opportunities for all in all our employment policies and practices.

Due to the nature of our business, this role may be subject to a basic DBS check.