Account Manager

SF Recruitment are working alongside one of their established clients to recruit a Strategic Account Manager on a permanent basis. This is a really exciting opportunity to join a forward thinking organisation with a lovely, supportive team. Salary: £40-£45k Working pattern: hybrid Responsibilities will include: - Provide a professional, knowledgeable point of entry into the organisation for stakeholders. - Be commercially aware, credible, and build relationships at C-Suite level within the private and public sector. - Use your experience of West Midlands key sectors to add depth / insight to C-Suite dialogues. - Work collaboratively with public sector stakeholders including Local Authority and Department of Business & Trade teams to support the managed accounts. - Develop and deliver an intelligence-led account management plan. - Ensure timely follow up and resolution of actions raised from client engagements. - Use the CRM (customer relationship management) systems efficiently and effectively to ensure regular and effective evaluation of activity for all accounts managed, including sharing insights gathered with LA lead & Sector Specialist Teams. - Record all engagement, interactions, meetings, phone calls and emails using the CRM. - Work with colleagues across the organisation to ensure a joined-up approach to SRM firms, for example referring to Sector Specialist/ BDM when projects of expansion or job retention projects have been identified. - Engage with key industry associations and trade bodies when relevant. - To work pro-actively and collaboratively with the Head of SRM and SRM colleagues to deliver a professional and strategically valuable service to the organisation and the West Midlands region. - Promote the benefits of the SRM offer to businesses within the West Midlands. - Where required, represent the organisation professionally at events and actively work to always raise the profile of the organisation and the region. - To undertake any other reasonable activities, as requested, relating to the delivery of the organisation SRM service.