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Senior Customer Operations Manager

Michael Page
Posted 9 days ago, valid for 18 days
Location

Birmingham, West Midlands B4 6FQ

Salary

£55,000 - £60,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The Interim Operational Manager will oversee automotive site operations and support the CEO in a fast-paced, hands-on role.
  • This position is for an experienced Operational Manager in a well-established automotive finance and dealership business for a 6-month interim basis.
  • The role requires a background in the automotive or motor trade, with strong operational leadership skills and a commercial mindset.
  • Key responsibilities include managing day-to-day operations, driving efficiency, and ensuring a well-managed customer experience.
  • The salary for this position is £60,000, and candidates should have relevant experience in the industry.

Interim Operational Manager to oversee automotive site operations, lead managers, drive efficiency, and support the CEO in a fast-paced, hands-on role.

Client Details

We're seeking an experienced Operational Manager to join a well-established automotive finance and dealership business on a 6-month interim basis, providing hands-on leadership and stability during a key period of change.

Description

This is a fast-paced environment where you'll be a critical support to the CEO and senior team - ensuring the smooth running of a busy dealership and operational site.

What you'll be doing:

  • Take ownership of day-to-day operations across Finance/Admin, Asset Management, Workshop, Sales, and Service.
  • Drive efficiency and performance within the workshop and dealership.
  • Ensure customer experience is well-managed across walk-ins, marketing leads, and auction activity.
  • Balance cost control, efficiency, and quality - making processes practical, quick, and effective.
  • Act as the "No.2" to the CEO, freeing them up to focus on projects and strategy.

Profile

What we're looking for:

  • Automotive or motor trade background - service management, fleet, aftermarket, or dealership.
  • Strong operational leadership - able to step in quickly and manage existing managers.
  • Commercial mindset - able to improve efficiency and control costs.
  • Resilient, proactive, and able to act quick.

Job Offer

Interim Operational Manager - 6 months, immediate start

Lead automotive operations and support CEO, 60k

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.