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Key Responsibilities:
- Technical Solutions: Develop repeatable solutions that align with business requirements. Leverage existing product strategy components while adhering to internal operational and support guidelines.
- Partnerships: Cultivate strong relationships with 3rd party integrators and Channel Partners. Collaborate to tailor solutions from our comprehensive range of Intercity products and services.
- Consultative Approach: When crafting new propositions, consider both technical requirements and broader market needs. Your insights will uncover solution opportunities across our entire ITL product portfolio.
- Budget-Friendly Solutions: Ensure that proposed Managed IT / Managed Network solutions align positively with customer budgets.
- Effective Communication: Present proposals at all levelswhether its the Board, managers, or end-users. Your well-compiled customer documentation will be the key to securing approvals.
- Cost Analysis: Collaborate cross-functionally to provide accurate costings for Managed IT / Managed Network solutions. Help build compelling internal business cases.
- Strategic Direction: Work closely with the Managed Services MD to define the strategic direction of our Managed IT / Managed Network Services products.
- Microsoft Product Leadership: Take the lead in managing our Microsoft-based product offerings. Stay ahead of industry trends and drive product excellence.
- Product Lifecycle Management: Maintain the Managed IT and Managed Network Services product roadmap. Coordinate product launches and enhancements.
- Collaboration with Development Teams: Partner with our development and engineering teams to deliver cutting-edge Managed IT and Managed Service features.
- Standout Collateral: Collaborate with Marketing to create product collateral that stands out in a competitive market.
What we're looking for:
Essential:
- 4 Years of Customer-Facing Experience: Youve honed your skills in product management within the Managed IT / Managed Services domain. Your ability to understand customer needs sets you apart.
- In-Depth Knowledge: Youre well-versed in bothIntercityand direct competitor products and services. Your understanding of supporting infrastructure and technologies is second to none.
- System Integrator or Service Provider Background: Ideally, youve worked in a similar role. Your experience collaborating with vendors and optimizing their product offerings is invaluable.
- Managed Services Expertise: Youre no stranger toNOC,Managed Infrastructure, andManaged Security. These areas are your playground.
- Marketing Savvy: Youve partnered with marketing teams for successful product launches. Understanding market dynamics and customer insights is part of your toolkit.
- Versatility: Whether its commercial businesses, public sector organizations, or third-sector entities, you adapt seamlessly to diverse environments.
- Cutting-Edge Tech Know-How: Stay ahead of the curve with the latest inDesktop,Server,Network, andSecuritytechnologies.
- NOC/SOC Mastery: Youre well-versed in network and security operations. Think monitoring, infrastructure management, and ITIL processes (Change, Release, Problem).
- Data Connectivity: Your knowledge extends to data connectivity technologies. You understand the backbone of digital communication.
- Cloud Insights: While not essential, familiarity withData Centre hosting,Azure,AWS, andHybrid Cloud Infrastructureis a plus.
- Architectural Vision: Youve built end-to-end solutions. Enterprise architecture is your canvas.
- Product Lifecycle Wizardry: From inception to decommissioning, you know how to manage product lifecycles effectively.
- Communication Ninja: Whether its customers or colleagues, your communication skills shine. Active listening is your superpower.Team Player: Collaboration fuels your success. You thrive in cross-functional teams.
- Product Evangelist: You can eulogize our products and fly the flag for themboth internally and externally.
- Structured and Detail-Oriented: Your organized approach ensures nothing slips through the cracks.
- Deadline Dynamo: You deliver on time, every time.
- Desktop Microsoft, Dell, IBM, HPE
- Server Microsoft, Dell, IBM, HPE, VMWare, Veeam
- LAN Cisco, Juniper and Aruba
- Security - Check Point, Fortinet and Juniper
- Wireless Juniper and Aruba
- MPLS
- SD-WAN Technologies
- Leased Lines (FTTP, FTTC, P2P, ADSL etc)
- Wireless Connectivity
- SIP trunking
- ITIL experience within a NoC/SoC environment
- Enterprise Architecture e.g: TOGAF, BCS
- 23 days holiday and a day off for your birthday (plus 8 days holiday in lieu of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days
- Annual pay review
- Holiday Buy Scheme
- All-company bonus scheme
- Death in service cover
- Employee assistance programme
- Company pension
- Active social calendar
- Strong focus on developing our people
About The Company
Intercity Technology provides reliable and secure technologies in communications, cloud and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far:
- Customer Net Promoter Score of +85
- Gold Award Investors in People Accreditation
- 3-star World Class Best Companies accreditation, and for 2022 and 2023:
- The no. 1 best telecoms company to work for
- The 9th best company to work for in the Midlands
- The 34thbest large company to work for in the UK
- Platinum Eco Vadis rating
We select candidates with the right skills, experience and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to preemployment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications.?We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
