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The company
A multi-award-winning manufacturer of consumable goods who have been operating for over 60 years and supplying bespoke equipment internationally across 70 countries. The business is family owned and utilises the latest technology and innovative manufacturing systems with an extensive customer portfolio across the UK. On the back of its success and growth, they are now seeking a Service Coordinator to join the Team.
The role
With over 700 distributors UK Wide, A Service Coordinator is now required to join the team on a permanent basis at their Birmingham facility.
You will take responsibility for:
- Providing premium customer service, answering calls and responding to customer enquiries
- Whilst coordinating alongside the service team, being responsible to book services, repairs and arrange installation dates
- Liaising with the sales team to ensure all necessary customer documentation and checklists are completed.
- Maintaining effective communication channels between customers, service and sales team to ensure smooth operations and customer satisfaction
- Managing administrative tasks, maintaining service records, generating reports and updating customer databases
What you need
It is ESSENTIAL for the successful candidate to have the following:
- Previous experience of working in a customer service/ planning/ coordinating or similar role, ideally within engineering/manufacturing
- Must be computer literate with the ability to use Microsoft office and proficient with customer relationship management (CRM) software
- Excellent communication skills (both verbal and written)
- Must have good organisational and time-management skills
Other DESIRABLE skills include:
- Experience of working within the engineering/manufacturing industry would be highly advantageous
- Our client uses Sicon for Sage platform for customer management - any prior experience would be desirable
What is on offer?
On offer is the chance to join one of the brand leaders with a flair for innovation, our trailblazing success sees them export their machines to over 70 countries across five continents. Working Monday to Friday with a salary of up to 26,000 with opportunities to progress within the business.
How to apply?
For more information on this role please contact us at our Birmingham office on (phone number removed) or email me at . Alternatively, please use the link in this ad to apply now.
We will aim to respond back to all successful applications within 5 days. If you do not hear back from us within 5 days, your application has been unsuccessful, however we will keep your CV and details on file to consider you for more relevant opportunities in the future.
Pontem Recruitment is a leading specialist recruitment agency who aim to bridge the skills gap between candidates and employers within the Engineering, Manufacturing & Logistics sectors.
Pontem Recruitment is acting as an Employment Agency in relation to this vacancy.
